Measuring Patient Experience As A Strategy For Improving Primary Care

Source: Health Affairs Journal

Follow this link for abstract

Date of publication: May, 2010

Publication type: Journal

In a nutshell: Patients value the interpersonal aspects of their health care experiences. However, primary care practices may question the value of collecting and acting upon survey data that measure patients’ experiences of care.

Length of publication: 5 pages

Some important notes: Contact library for full text

How to target PCT internet campaigns

Source: HSJ online

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Date of publication:  May, 2010

Publication type: Journal

In a nutshell:  The internet is an obvious choice for primary care trusts with lower budgets, aiming to engage with their local population through a  popular and  inexpensive medium. Research shows more could be done to turn internet use into better health outcomes.

Length of publication: one web page

Some important notes: contact library for full text

Patients’ complaints at a large psychiatric hospital: can they lead to better patient services?

Source: Emeraldinsight.com

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Date of publication: April, 2010

Publication type: Journal Article

In a nutshell: Little is known about complaints made by psychiatric patients. The aim of this study is to analyse complaints made by, or behalf of, inpatients at a large independent psychiatric hospital.

Length of publication: 10 pages

Acknowledgement: NHS Evidence Innovation and Improvement Specialist Collection

What can be expected of information and communication technologies in terms of

Source: Emeraldinsight.com

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Publication type: Journal article

In a nutshell: This article uses four case studies to illustrate the contradictory logics shaping the personal empowerment process. Using these logics, an ICT user may play roles as patient, client, consumer, or citizen.

Length of publication: 15 pages

Acknowledgement: NHS Evidence Innovation and Improvement Specialist Collection

New website- “The Patient Experience” – launched

Source: http://www.patient-experience.com/

Follow this link for introductory statement

Date of publication: February 2010

Publication type: Website

In a nutshell: A new website/forum has been launched. The Patient Experience describes itself as “a set of discussion forums where patients connect, express their views and share valuable experiences on the subjects of medicine and healthcare.”

Length of publication: Website

BMA calls for roll-out of electronic patient records to be suspended

Source: BMA

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Date of publication: March 2010

Publication type: Press release

In a nutshell: In December, the Department of Health announced that the roll-out of the Summary Care Record would be accelerated, and the BMA has serious concerns that the process is being carried out too quickly. Patients can opt out of having a record created, and the BMA believes they are receiving insufficient information about the choices they can make.

Length of publication: 1 webpage

“Improving the Patient Experience with Information”

Source: High Quality Care for All – Next Stage Review website 

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Date of publication: August 2009

Publication type: News item

In a nutshell: The High Quality Care for all website reports on 3 new services, which it says will help improve patient experience. Baby Life Check, launched in August, NHS Teen Life Check, aimed at 12-15 year olds, launched in June, and NHS Mid-life LifeCheck, aimed at 45-60 year olds, will be launched by the end of the year. It says these sites are “empowering patients to make good healthcare choices – and keep themselves as healthy as possible.”

Length of publication: Webpage

Some important notes: The websites discussed in the article can be found here: Baby LifeCheck, NHS Teen LifeCheck

Patient Involvement and Empowerment – Eighth Annual Conference

Source: Healthcare Events

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Date of publication: 2009 [Date of conference- May 2009]

Publication type: Forthcoming conference

In a nutshell: “Chaired by Graham English Executive Director The NHS Centre for Involvement,  this conference provides an important update on the recent changes in patient involvement and empowerment including delivering high quality care for all, involving patients in the delivery of quality indicators and quality accounts, involving the patients and the public in commissioning and working with patients to deliver improvement and redesign through lean thinking”

Length of publication: 1 webpage

Experience Based Design

Source: NHS Centre for Innovation and Improvement

 

For fulltext link here

 

Year of publication:2009

 

Publication type: Other

 

In a nutshell: Experienced based design (ebd) is an exciting new way of bringing patients and staff together to share the role of improving care and re-designing services. It is being developed by the NHS Institute for Innovation and Improvement as a way of helping frontline NHS teams make the improvements their patients really want.

 

Some important notes: This website gives you details of training session introducing you to the toolkit.