A study of engagement of local people by healthcare organisations

Title: Listening, Learning and Working Together: A national study of how well healthcare organisations engage local people in planning and improving their services

Source: Care Quality Commission

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Date of publication: 26th March 2009

Publication type: Report

In a nutshell: Describes the findings from a study of the different ways in which healthcare organisations in England engage people when they plan and improve health services.

Length of publication: 100 pages

Some important notes: This report was produced by the Healthcare Commission. On 1 April 2009, the Care Quality Commission took over the Healthcare Commission’s work in England, and this report can now be accessed via their website.

Improving the patient experience

Source: Department of Health

For fulltext link here

Date of publication: March, 2009

Publication type: Report

In a nutshell: This report contains results from a King’s Fund project called Enhancing the Healing Environment. The project aimed to improve hospital environments for mental health patients and encouraged staff to work with patients to make improvements.

Length of publication:

Acknowledgement: King’s Fund

The cost of hospital visits exit survey

Source: The Patients Association

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Date of publication: 18th March 2009

Publication type: Press release

In a nutshell: The Patients’ Association has launched this survey in partnership with the Health Estates & Facilities Management Association (HEFMA) and Medical Services UK. The questions cover a hospital visit from when the patient or visitor leaves home until their return and include such controversial topics as parking, cleanliness, and food.

Length of publication: 1 webpage

Patient Involvement and Empowerment – Eighth Annual Conference

Source: Healthcare Events

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Date of publication: 2009 [Date of conference- May 2009]

Publication type: Forthcoming conference

In a nutshell: “Chaired by Graham English Executive Director The NHS Centre for Involvement,  this conference provides an important update on the recent changes in patient involvement and empowerment including delivering high quality care for all, involving patients in the delivery of quality indicators and quality accounts, involving the patients and the public in commissioning and working with patients to deliver improvement and redesign through lean thinking”

Length of publication: 1 webpage

Patient Choice Roadshow to visit Heywood Middleton and Rochdale PCT

Source: NHS Choices

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Date of publication: March 2009

Publication type: News story

In a nutshell: A mobile roadshow is currently touring England, promoting and explaining patient choice across the full range of NHS services, and giving patients information about their rights in choosing a hospital and GP, pharmacy and community health services. The roadshow comes to the North West, to Heywood Middleton and Rochdale PCT and visits various locations throughout the area, on 14th, 15th, 16th, 17th and 18th April 2009.

Length of publication: 1-2 webpages

Rethinking satisfaction surveys: time to next complaint

Source: Joint Commission Journal on Quality and Patient Safety, 2009, 35 (3) p156-161

For Abstract link here

Date of publication: March, 2009

Publication type: Journal article

In a nutshell: This article discusses and compares the use of satisfaction survey data and patient complaint data and suggests patient complaint data is more cost effective to collect.

Length of publication: 7 pages

Some important notes: Please contact your local NHS Library for the full text of the article. Follow this link to find your local NHS Library.

Acknowledgement: National Library for Health

MPs call on government to measure patient satisfaction for prostate cancer

Source: Politics.co.uk

For fulltext link here

Date of publication: March, 2009

Publication type: Press Release

In a nutshell: This press release highlights one MPs comments about the treatment of prostate cancer patients and highlights the need for patient satisfaction surveys.

Length of publication: 1 web page

Patients find that it’s really good to talk

Source: Chronicle Live

For fulltext link here

Date of publication: March, 2009

Publication type: News story

In a nutshell: This article reports a project where volunteers go to wards to talk to patients. They ask them about the hospital experience and this is feedback into the data kept by the patient advice and liaison team.

Length of publication: 1 web page