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June 26, 2017

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For more information on the Horizon Scanning programme, please visit http://www.lihnn.nhs.uk/index.php/lihnn/horizon-scanning

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Patient Experience Horizon Scanning Volume 3 Issue 1

February 22, 2011

Feeling better? Improving patient experience in hospital

February 22, 2011

Source: NHS Confederation

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Date of publication: January 2011

Publication type: Report

In a nutshell: This report examines improving patients’ experiences of hospital care, looking at both UK and USA hospital providers that have made significant progress in providing patient-centred services.

Length of publication: 20 pages

Acknowledgement: NHS Evidence – health management news alert


Challenges for improving patients’ experiences of health care

February 22, 2011

Source: Journal of Health Services Research and Policy Volume 16 (1)

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Date of publication: January 2011

Publication type: Journal Article

In a nutshell: Explores the research into patient centred care, which is beginning to receive more attention. Research has been uneven and highly specialized: communication, privacy and dignity are well researched whereas involvement of family and friends, and coordination of care have received comparatively little attention. In addition, most research focuses on patients’ experience in acute hospitals though there is some from primary care, mental health settings and end-of-life care.

Length of publication: 2 pages


Improving patient experience – it’s the little things that matter

February 22, 2011

Source: The King’s Fund

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Date of publication: January 2011

Publication type: News item

In a nutshell: The King’s Fund Point of Care team offer an opinion on how small factors often affect the patient experience, summarising various research projects and other reports.

Length of publication: Web page


National Cancer Patient Experience Survey Programme – 2010: national survey report

February 22, 2011

Source: Department of Health

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Date of publication: December 2010

Publication type:

In a nutshell:

Length of publication:


The Intelligent Board 2010: Patient Experience

February 22, 2011

Source: Dr Foster Intelligence

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Date of publication: October 2010

Publication type: News story

In a nutshell: This new report in the Intelligent Board series challenges NHS boards and non-executive directors (NEDs) to review the way they treat patient experience, and covers issues such as mixed-sex wards and patient dignity.

Length of publication: 24 pages