Top British designers and architects to improve privacy and dignity in NHS hospitals

Source: Department of Health

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Date of publication: January 2010

Publication type: News Item

In a nutshell: Top British designers and architects are working with the NHS to improve the experience of patients in hospital.
As part of this groundbreaking new project ‘Design for Patient Dignity’ the Department of Health has teamed up with the Design Council to bring together some of the best minds in the design industry with those working on the frontline in the NHS.

Length of publication: 1 web page

Responsibilities and operational requirements for the correct use of choose and book

Source: Department of Health

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Date of publication: December 2009

Publication type: Guidance Publication

In a nutshell: This guidance helps organisations to understand the importance of using Choose and Book correctly to ensure that all patients wherever they are in England experience the same high quality access to NHS care.

Length of publication: 24 pages

Practice based commissioning making an impact

Source: Department of Health

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Date of publication: December 2009

Publication type: News Item

In a nutshell:  GPs believe Practice Based Commissioning is improving its impact on the patient experience and their local community by bringing care closer to patients, according to a newly revised survey published today.

Length of publication: 1 web page

What do patients want most from sexual health services?

Source: International Journal of STD and AIDs, 2009, 20, p.719-722

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Date of publication: 2009

Publication type: Journal Article

In a nutshell: Changes to sexual health clinics have recently been driven by government waiting time targets. However, patients’ needs and expectations should be equally important when making service alterations. This study sought to determine what patients valued most when attending an integrated sexual health clinic. During February 2009, 252 patients attending a sexual health clinic in outer London completed an anonymous questionnaire.

Length of publication: 3 pages

Some important notes: Please contact your local NHS Library for the full text of the article. Follow this link to find your local NHS Library. http://www.hlisd.org/ 

 

Investigating complaints to improve practice and develop policy

Source: International Journal of Health Care Quality Assurance, 2009, 22 (7)  p.663-669

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Date of publication: 2009

Publication type: Journal Article

In a nutshell: This paper aims to make use of patient complaints as a valuable source of information to enable improvements to the quality of health service delivery.

Length of publication: 7 pages

Some important notes: Please contact your local NHS Library for the full text of the article. Follow this link to find your local NHS Library. http://www.hlisd.org/ 

 

Conference: A Practical Guide to Measuring and Monitoring Patient Experience: Through Indicators, Metrics and Measures

Source: www.healthcare-events.co.uk

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Date of publication: 2009 (Conference date 21st October)

Publication type: Conference details

In a nutshell: “This one day conference provides a practical guide to measuring and monitoring the patient experience, one of the three core components of quality identified by Lord Darzi, and the use of indicators, metrics and measures to effectively deliver High Quality Care for All.” (From the conference website)

Length of publication: Web page

Patient Involvement and Empowerment – Eighth Annual Conference

Source: Healthcare Events

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Date of publication: 2009 [Date of conference- May 2009]

Publication type: Forthcoming conference

In a nutshell: “Chaired by Graham English Executive Director The NHS Centre for Involvement,  this conference provides an important update on the recent changes in patient involvement and empowerment including delivering high quality care for all, involving patients in the delivery of quality indicators and quality accounts, involving the patients and the public in commissioning and working with patients to deliver improvement and redesign through lean thinking”

Length of publication: 1 webpage