Source: HSJ online
Date of publication: May, 2010
Publication type: Journal
In a nutshell: The internet is an obvious choice for primary care trusts with lower budgets, aiming to engage with their local population through a popular and inexpensive medium. Research shows more could be done to turn internet use into better health outcomes.
Length of publication: one web page
Some important notes: contact library for full text
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Patient choice, Patient empowerment, Patient Engagement, Patient experience, Patient knowledge, Patient views, Uncategorized, Volume 2 Issue 3 | 
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Posted by lisanorton
Source: Emeraldinsight.com
Publication type: Journal article
In a nutshell: This article uses four case studies to illustrate the contradictory logics shaping the personal empowerment process. Using these logics, an ICT user may play roles as patient, client, consumer, or citizen.
Length of publication: 15 pages
Acknowledgement: NHS Evidence Innovation and Improvement Specialist Collection
Leave a Comment » | Client participation, Consumer representation, Customer care, Empowerment, Patient communication, Patient empowerment, Patient Engagement, Patient knowledge, Patient rights, Patient satisfaction, Patient Service, Patient views, Uncategorized, Volume 2 Issue 3 | Permalink
Posted by lisanorton
Source: Health Service Journal, 2010
Date of publication: January 2010
Publication type: Journal Article
In a nutshell: The white paper Our Health, Our Care, Our Say stated: “The Expert Patient Programme needs to be able to diversify and respond better to the needs of its participants.” Over the last three years the Expert Patients Programme Community Interest Company has been ensuring it meets this commitment in improving accessibility to the programme for people with long term conditions.
Length of publication: 1 web page
Some important notes: Please contact your local NHS Library for the full text of the article. Follow this link to find your local NHS Library. http://www.hlisd.org/
Leave a Comment » | Journal article, Patient knowledge, Volume 2 Issue 1 | Tagged: best practice, Patient and public engagement, Patient experience, Patient satisfaction | Permalink
Posted by lucyjprice
Source: Department of Health
Date of publication: December 2009
Publication type: Guidance Publication
In a nutshell: This guidance helps organisations to understand the importance of using Choose and Book correctly to ensure that all patients wherever they are in England experience the same high quality access to NHS care.
Length of publication: 24 pages
Leave a Comment » | Communication, Patient centred care, Patient communication, Patient focused care, Patient knowledge, Volume 2 Issue 1 | Tagged: High Quality Care for All, Patient experience | Permalink
Posted by lucyjprice
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Patient Experience Horizon Scanning 