Scrap NHS Direct and patient surveys to save money, say GP leaders

October 6, 2010

Source: British Medical Journal, 2010;340:c3138

Follow this link for abstract

Date of publication: June, 2010

Publication type: Journal Article

In a nutshell: GP representatives say the new government should consider scrapping NHS Direct, as a way of reducing costs in the health service. 

Length of publication: 1 web page

Some important notes: This article is available in full text to all NHS Staff using Athens, for more information about accessing full text fllow this link to find your local NHS Library http://www.hlisd.org/

Leave a Comment » | Change, Consumer needs, Customer care, Journal article, Patient advice and liasion services, Patient choice, Patient communication, Patient experience, Patient satisfaction, Reorganisation | Tagged: , , , , | Permalink
Posted by lucyjprice

Measuring Patient Experience As A Strategy For Improving Primary Care

May 27, 2010

Source: Health Affairs Journal

Follow this link for abstract

Date of publication: May, 2010

Publication type: Journal

In a nutshell: Patients value the interpersonal aspects of their health care experiences. However, primary care practices may question the value of collecting and acting upon survey data that measure patients’ experiences of care.

Length of publication: 5 pages

Some important notes: Contact library for full text

Leave a Comment » | Consumer needs, Consumer representation, Empowerment, Organisational development, Patient communication, Patient empowerment, Patient Engagement, Patient experience, Uncategorized, Volume 2 Issue 3 | Permalink
Posted by lisanorton