Telephone and web-based pediatric day surgery questionnaires

Source: Emeraldinsight.com

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Date of publication: March, 2010

Publication type: Journal article

In a nutshell: Patient questionnaires are popular tools for assessing and improving service quality. Despite web-based questionnaire advantages, they have not been previously compared to telephone questionnaires for assessing quality. The article examines comparisons between telephone questionnaires and the web-based versions.

Length of publication: 13 pages

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PCTs ‘missing out’ on Twitter power

Source: HSJ online

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Date of publication:  May, 2010

Publication type: web article

In a nutshell: A survey suggests that Primary care trusts in England are not capitalizing on the power of social media websites such as Facebook to connect with their local communities.

Length of publication: 1 web page

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Top British designers and architects to improve privacy and dignity in NHS hospitals

Source: Department of Health

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Date of publication: January 2010

Publication type: News Item

In a nutshell: Top British designers and architects are working with the NHS to improve the experience of patients in hospital.
As part of this groundbreaking new project ‘Design for Patient Dignity’ the Department of Health has teamed up with the Design Council to bring together some of the best minds in the design industry with those working on the frontline in the NHS.

Length of publication: 1 web page