Investigating complaints to improve practice and develop policy

Source: International Journal of Health Care Quality Assurance, 2009, 22 (7)  p.663-669

Follow this link for abstract

Date of publication: 2009

Publication type: Journal Article

In a nutshell: This paper aims to make use of patient complaints as a valuable source of information to enable improvements to the quality of health service delivery.

Length of publication: 7 pages

Some important notes: Please contact your local NHS Library for the full text of the article. Follow this link to find your local NHS Library. http://www.hlisd.org/ 

 

This entry was posted on Wednesday, November 18th, 2009 at 11:22 am and is filed under Journal article, Volume 1 Issue 8. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Leave a comment