Patient Experience Horizon Scanning Volume 3 Issue 1
February 22, 2011
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Volume 3 Issue 1 | 
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Posted by Emily Hopkins
Feeling better? Improving patient experience in hospital
February 22, 2011Source: NHS Confederation
Date of publication: January 2011
Publication type: Report
In a nutshell: This report examines improving patients’ experiences of hospital care, looking at both UK and USA hospital providers that have made significant progress in providing patient-centred services.
Length of publication: 20 pages
Acknowledgement: NHS Evidence – health management news alert
Leave a Comment » | Patient experience, Patient focused care, Patient satisfaction, Report, United Kingdom, United States of America, Volume 3 Issue 1 | Tagged: Equity and Excellence, Patient Care, White Paper | Permalink
Posted by Emily Hopkins
Challenges for improving patients’ experiences of health care
February 22, 2011Source: Journal of Health Services Research and Policy Volume 16 (1)
Date of publication: January 2011
Publication type: Journal Article
In a nutshell: Explores the research into patient centred care, which is beginning to receive more attention. Research has been uneven and highly specialized: communication, privacy and dignity are well researched whereas involvement of family and friends, and coordination of care have received comparatively little attention. In addition, most research focuses on patients’ experience in acute hospitals though there is some from primary care, mental health settings and end-of-life care.
Length of publication: 2 pages
Leave a Comment » | England, Health services research, Journal article, Patient centred care, Patient experience, Patient satisfaction, Research, United States of America, Volume 3 Issue 1 | Tagged: Health service, Improvements, Patient safety, Patient-centred care | Permalink
Posted by Emily Hopkins
Improving patient experience – it’s the little things that matter
February 22, 2011Source: The King’s Fund
Date of publication: January 2011
Publication type: News item
In a nutshell: The King’s Fund Point of Care team offer an opinion on how small factors often affect the patient experience, summarising various research projects and other reports.
Length of publication: Web page
Leave a Comment » | Communication, News story, Patient empowerment, Patient experience, Patient satisfaction, Patient views, United Kingdom, Volume 3 Issue 1 | Tagged: Art work, Health care buildings, Health care environments, Kindness, Patient Care, Patient needs, Patient satisfaction, Volunteer services | Permalink
Posted by Emily Hopkins
National Cancer Patient Experience Survey Programme – 2010: national survey report
February 22, 2011Source: Department of Health
Follow this link for full text
Date of publication: December 2010
Publication type:
In a nutshell:
Length of publication:
Leave a Comment » | Cancer, Patient Engagement, Patient experience, Patient satisfaction, Report, Volume 3 Issue 1 | Permalink
Posted by Emily Hopkins
The Intelligent Board 2010: Patient Experience
February 22, 2011Source: Dr Foster Intelligence
Follow this link for full text
Date of publication: October 2010
Publication type: News story
In a nutshell: This new report in the Intelligent Board series challenges NHS boards and non-executive directors (NEDs) to review the way they treat patient experience, and covers issues such as mixed-sex wards and patient dignity.
Length of publication: 24 pages
Leave a Comment » | NHS management, Patient experience, Patient satisfaction, Strategy, Volume 3 Issue 1 | Permalink
Posted by Emily Hopkins
Transforming patient and staff experience: what works? Conference presentations
February 22, 2011Source: The King’s Fund
Follow this link for full text
Date of publication: December 2010
Publication type: Conference presentations
In a nutshell: The King’s Fund held the Transforming Patient and Staff Experience conference on 6th December 2010. Summaries and presentation slides are published on the website.
Length of publication: Webpage with links to presentations
Leave a Comment » | Organisational change, Organisational development, Patient communication, Patient experience, United Kingdom, Volume 3 Issue 1 | Tagged: Change management, Conference, Consumer Health Information, Experience based co-design, Policy | Permalink
Posted by Emily Hopkins
Patient Experience Horizon Scanning Volume 2 Issue 4
October 6, 2010
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Posted by Emily Hopkins
Scrap NHS Direct and patient surveys to save money, say GP leaders
October 6, 2010Source: British Medical Journal, 2010;340:c3138
Date of publication: June, 2010
Publication type: Journal Article
In a nutshell: GP representatives say the new government should consider scrapping NHS Direct, as a way of reducing costs in the health service.
Length of publication: 1 web page
Some important notes: This article is available in full text to all NHS Staff using Athens, for more information about accessing full text fllow this link to find your local NHS Library http://www.hlisd.org/
Leave a Comment » | Change, Consumer needs, Customer care, Journal article, Patient advice and liasion services, Patient choice, Patient communication, Patient experience, Patient satisfaction, Reorganisation | Tagged: Communication, Consumer satisfaction, Patient choice, Patient satisfaction, survey | Permalink
Posted by lucyjprice
One in seven foundation trusts failed to submit data on complaints
October 6, 2010Source: British Medical Journal, 2010, 341:c4735
Date of publication: September, 2010
Publication type: Journal Article
In a nutshell: Data published on 25 August by the NHS Information Centre is showing that 18 of the 130 foundation trusts did not submit any information on patients’ written complaints because, unlike for traditional NHS trusts, it is not mandatory for them to do so.
Length of publication: 1 web page
Some important notes: Please contact your local NHS Library for the full text of the article. Follow this link to find your local NHS Library. http://www.hlisd.org/
Leave a Comment » | Customer care, Patient experience, Patient satisfaction | Tagged: complaints, Customer satisfaction, Feedback, Patient and public engagement, Patient experience, Patient feedback | Permalink
Posted by lucyjprice
