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For more information on the Horizon Scanning programme, please visit http://www.lihnn.nhs.uk/index.php/lihnn/horizon-scanning

Patient Experience Horizon Scanning Volume 3 Issue 1

Feeling better? Improving patient experience in hospital

Source: NHS Confederation

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Date of publication: January 2011

Publication type: Report

In a nutshell: This report examines improving patients’ experiences of hospital care, looking at both UK and USA hospital providers that have made significant progress in providing patient-centred services.

Length of publication: 20 pages

Acknowledgement: NHS Evidence – health management news alert

Challenges for improving patients’ experiences of health care

Source: Journal of Health Services Research and Policy Volume 16 (1)

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Date of publication: January 2011

Publication type: Journal Article

In a nutshell: Explores the research into patient centred care, which is beginning to receive more attention. Research has been uneven and highly specialized: communication, privacy and dignity are well researched whereas involvement of family and friends, and coordination of care have received comparatively little attention. In addition, most research focuses on patients’ experience in acute hospitals though there is some from primary care, mental health settings and end-of-life care.

Length of publication: 2 pages

Improving patient experience – it’s the little things that matter

Source: The King’s Fund

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Date of publication: January 2011

Publication type: News item

In a nutshell: The King’s Fund Point of Care team offer an opinion on how small factors often affect the patient experience, summarising various research projects and other reports.

Length of publication: Web page

National Cancer Patient Experience Survey Programme – 2010: national survey report

Source: Department of Health

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Date of publication: December 2010

Publication type:

In a nutshell:

Length of publication:

The Intelligent Board 2010: Patient Experience

Source: Dr Foster Intelligence

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Date of publication: October 2010

Publication type: News story

In a nutshell: This new report in the Intelligent Board series challenges NHS boards and non-executive directors (NEDs) to review the way they treat patient experience, and covers issues such as mixed-sex wards and patient dignity.

Length of publication: 24 pages

Transforming patient and staff experience: what works? Conference presentations

Source: The King’s Fund

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Date of publication: December 2010

Publication type: Conference presentations

In a nutshell: The King’s Fund held the Transforming Patient and Staff Experience conference on 6th December 2010. Summaries and presentation slides are published on the website.

Length of publication: Webpage with links to presentations

Patient Experience Horizon Scanning Volume 2 Issue 4

Scrap NHS Direct and patient surveys to save money, say GP leaders

Source: British Medical Journal, 2010;340:c3138

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Date of publication: June, 2010

Publication type: Journal Article

In a nutshell: GP representatives say the new government should consider scrapping NHS Direct, as a way of reducing costs in the health service. 

Length of publication: 1 web page

Some important notes: This article is available in full text to all NHS Staff using Athens, for more information about accessing full text fllow this link to find your local NHS Library http://www.hlisd.org/